Returns & Exchanges

All we want is for you to be happy. If, for any reason, you are not happy with your Del Moment garment please contact us within 7 days of your purchase.

IN STORE PURCHASES:

Refunds
Please note, we do not offer refunds for change of mind. We will only offer a refund if the garment is deemed faulty beyond repair. If you believe your item is faulty, please contact us within 7 days of your purchase and send or return your faulty item to Del Rainbow Store for further inspection.

Exchanges 
We accept exchanges for full-priced items purchased in-store within 7 days of receipt of goods. We do not offer exchanges on any sale or discounted items, including any promotional discounts. Please note that for an exchange to be processed, it must be refunded to the original payment method and then we must process the new item(s) for the same value or more.

ONLINE PURCHASES:

Refunds
We offer refunds on full-priced items purchased online within 7 days of receipt of goods. Goods must be in original condition and include original packaging. For a refund or exchange, please email us at dm@delmoment.com with your order number and the reason for your return. Once processed, the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order. Once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account.

Exchanges
We accept exchanges for full priced items purchased online within 7 days of receipt of goods. We do not offer refunds or exchanges on sale items, gift cards or any discounted items, including any promotional discounts. To lodge a return, please email us at dm@delmoment.com. We will exchange the first item with free shipping returned to you, however you are required to pay for the postage back to us.

Return Address

Del Moment 4/ 57 Centennial Circuit Byron Bay, NSW 2481